When in Newport, visit our downtown retail store located at: The Shops at Long Wharf Mall Newport, RI 02840 Phone: 401-846-5006 In Providence, you can find us at: 297 Thayer St. Providence, RI 02906 Phone: 401-276-0600 Mail@OnlyInRhodeIsland.com Our goal at Only In Rhode Island is to provide you with the simplest, most satisfying way to shop for RI made products, RI gifts, and RI gift baskets. We welcome your comments, thoughts, and suggestions, as we are always working to improve our operations. Our website offers many of the things found in our Newport and Providence stores, including numerous handcrafted one-of-a-kind pieces. This means that once the item is sold (either in the store or online) it will be removed from the site. Therefore, if you see it on the site, we should have it in stock. SHIPPING In shipping domestic orders, Only In Rhode Island prefers to utilize Federal Express Ground Service, as we have found this to be the most efficient, cost-effective shipping option available. Should you require special shipping options, just let us know in the "comments" section of our order form and we will do our best to accomodate you. All international orders (and those to HI and AK) are shipped through the Fedex Global. Charges for international shipping are calculated on an individual basis. Only In Rhode Island charges for shipping costs only, we do not add any additional fees for "handling." The cost to ship your order is calculated based on the package weight and the location being shipped to. In order to keep costs low and to conserve valuable natural resources, we choose to reuse and recycle all packaging materials. In the unlikely event that you should need to return an item, we will pay for return shipping if the item is damaged or defective. Because it may sometimes be difficult to get a true sense of an item based on a website image, we will deal with returns based on general dissatisfaction on a case by case basis. When the customer's request is reasonable, he or she can expect a reasonable response. We can guarantee delivery by a certain date (ie. Christmas, birthdays, etc.) only if the order is made five (5) days in advance. Otherwise, Fedex Overnight shipping is available at an additional cost. For any other questions regarding shipping, please feel free to e-mail us. PRIVACY AND SECURITY - The information you provide when placing an order will remain strictly confidential and will not be used for any purpose other than fulfilling your order. Under no circumstances will any information be sold or made available to outside parties. For more information on this, please visit the 'Privacy' page of this site. When you provide credit card information on this site you can be assured that the information is secure. We utilize the best encryption technology available and your card info is deleted from our system after the order is processed. Each order is reviewed and approved by an actual human, to reduce any possibility of fraud. For more information on this, please visit the 'Privacy' page of this site. |